Your Questions, Answered
We've put together the answers to the questions we get most — so you can skip straight to finding your next watch.
Are your watches authentic?
Are your watches authentic?
Every single one. Authentication isn't optional here — it's the entire foundation of what we do. Every watch goes through a thorough inspection before it ever gets listed. If something doesn't pass, it doesn't go in the case. Simple as that.
Do the watches come with box and papers?
Do the watches come with box and papers?
Unless the listing specifically states otherwise, yes — original box and papers are included. We always disclose exactly what's present and what isn't. If a watch is full set, we'll say so. If it's not, we'll say that too.
How long have you been in business?
How long have you been in business?
Over 30 years. We've been operating in New York City's Diamond District since the early '90s — long before luxury watches became a trend, and long after most of our competition has come and gone.
Where are you located?
Where are you located?
New York City's Diamond District — 47th Street, the most established watch and jewelry trading block in America. You can visit us by appointment or handle everything remotely if you're not local.
Do you ship? (Yes & it's FREE)
Do you ship? (Yes & it's FREE)
Yes — free overnight shipping on all domestic orders anywhere in the United States. Every shipment goes out fully insured with signature required. We also ship internationally, so if you're outside the US reach out and we'll work out the details.
Do you ship? (Yes & it's FREE)
Do you ship? (Yes & it's FREE)
Domestic orders ship free, overnight, fully insured with signature required — anywhere in the United States. Once your order is confirmed, it goes out the next business day. We also ship worldwide. International timelines and costs vary by destination, so reach out before purchasing and we'll give you the exact details for your country. Either way, nothing leaves here without being properly protected.
Do you buy watches or accept trade-ins?
Do you buy watches or accept trade-ins?
Both. If you have a watch you're looking to sell, send us the details — brand, model, reference, condition, and what's included — and we'll come back with a real number. No lowball offers, no games. If you'd rather trade in toward something in our inventory, we do that too. It's one of the smarter ways to move up in the market and we make the process straightforward.
Can you source a specific watch I'm looking for?
Can you source a specific watch I'm looking for?
More often than not, yes. If you have a specific reference, year, or configuration in mind and don't see it in our current inventory — reach out. We source actively through a network built over three decades and can track down pieces that aren't easy to find.
What's your return policy?
What's your return policy?
We don't offer refunds. Every watch is described in full detail — condition, inclusions, history — before purchase, and we're available to answer every question you have before you commit. We want you confident going in, not surprised coming out. If something feels off, talk to us — we'll always have that conversation.
Visit Our Showroom
Address
20 W 47th St, Suite 301
New York, NY 10036
Hours
Monday–Friday: 10:00 AM – 7:00 PM
Phone

